Edge Technology is a managed IT services provider serving small and mid-sized businesses in central Ohio for over 23 years. We are hiring a Service Delivery Coordinator to be the air traffic controller of our service team. You will own the service board, making sure every client request lands with the right technician at the right time and nothing falls through the cracks.
This is not a technical role. It is a coordination and communication role, and it is one of the most important seats in our company.
What you will do
- Respond to incoming service requests by phone, email, and portal, and create clean, complete tickets
- Triage and prioritize tickets based on urgency and client impact
- Assign and schedule work across our technical team, balancing workloads and SLAs
- Keep clients informed on ticket status and set realistic expectations
- Follow up on aging tickets and keep the service board moving
- Coordinate onsite visits, parts arrivals, and scheduling changes
- Escalate issues that need management attention before they become problems
What we are looking for
- 2+ years in dispatch, scheduling, customer service coordination, or similar
- Strong written and phone communication skills
- Ruthless organization and follow-through; you notice when something stalls
- Comfort working in ticketing or scheduling software (PSA experience like Autotask, HaloPSA, or ConnectWise is a plus, not a requirement)
- Calm under pressure when multiple urgent things happen at once
- IT industry experience helpful but not required; we will teach you our world
What we offer
- Stable, established company where your work is visible
- Documented processes and real training, not sink-or-swim
- Paid time off
- Life and short term disability insurance
- 401(k)
To apply, submit your resume and a short note telling us about a time you kept a chaotic schedule under control.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Life insurance
- Paid time off
- Professional development assistance
Work Location: In person
