Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a detail oriented, reliable, Customer Service Representative to join our team! If you are looking for a company where you are part of a family, then Rite Rug is the place for you!
$35,000 plus up to $10,000 a year in bonus potential!
POSITION SUMMARY:
Coordinate customer service activities in order to ensure customer satisfaction.
ESSENTIAL FUNCTIONS:
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Research and resolve disputes
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Enter order information
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Process and schedule work orders
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Enter installer pay information and back charges
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Job cost invoices
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Post payments
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Respond to customer service issues
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Answer incoming telephone calls
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Maintain files
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Perform other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
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Have earned a minimum of a High School Diploma or equivalent.
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Possess and have demonstrated proficient computer experience in Microsoft Office.
- Be able to multi-task and prioritize the duties required.
- Exhibit effective oral and written communication skills.
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Be able to work independently and problem solve.
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Exhibit excellent customer service skills.
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Possess the ability to handle a high volume call environment.
